Steelbox – Intelligence behind effortless project management. Designing a collaboration platform to simplify workflows and make project management seamless for Steelcase furniture customization team.
Product Concept
Main page UX / UI design
Usability testing
Information Architecture Ideation
Prototyping & Animation
14 weeks:
Yiwen Teng
Zeya Chen
Furniture customization projects often involve multiple roles: sales, design, engineering, and quoting teams.
· Endless RFPs and fragmented updates create confusion.
· Scattered communication leads to inefficiency and delays.
· Miscommunication ultimately erodes client trust.
Steelbox provides a unified project board that connects the whole team.
· Streamlines collaboration and prioritizes tasks.
· Visualizes project progress in real time.
· Aligns all stakeholders and make teams work more efficiently, reduce misunderstandings, and deliver on time with confidence.
Task prioritization + Visual boards + Integrated sharing.
Steelbox is designed for busy furniture customization teams that need clarity. Together, these create a single source of truth that empowers every role to collaborate effortlessly.
Average RFP Time-to-completion reduced by 30%.
Miscommunication errors between stakeholders reduced by 43.7%.
Viability 4.4/5, Usability 4/5, Learnability 4.2/5.
.gif)
Use real-time AI scanning to quickly capture room layouts, dimensions, and furniture needs with accuracy.
This ensures faster project setup and eliminates manual measuring errors.
(1) AI- Powered Instant 3D Mapping. (2) Accurate Measurement. (3) Manual Error Elimination.
.gif)
Transform project layouts into interactive views that make every furniture detail clear, accessible, and easy to manage.
Teams can instantly explore options and make better-informed design choices.
(1) Real-time Option Updates. (2) Interactive Exploration. (3) Smarter Design Decisions.
Enabling transparent cross-team updates to keep stakeholders aligned, ensuring smoother communication, faster decisions, and stronger project confidence.
(1) Design Timeline Tracking. (2) Real-time Team Chat. (3) Delay & Miscommunication Reduction.
.gif)
Connect teams in real time—schedule quick calls, align tasks, and keep projects moving forward without delays. This flexibility helps resolve issues quickly and keeps momentum strong.
(1) Design Progress Tracking. (2) Real-time Feedback. (3) Streamlined Decision-Making.
Based on our initial inquiries, Steelcase provided an Large amount of information on its intricate business processes, including overall persona and every specific painpoints.
Survey Mind Maps
Base on the email survey result, we analyze pain points and possible interventions at different stages of the process.
User interviews (10)
We conducted further research to have a more comprehensively identify and understand the unmet needs of our user.
Story Maps
We executed an in-depth analysis of user interactions and touchpoints across the whole process, targeting potential optimized areas.
.png)
Naturally, these lead to 2 different but closely connected objectives to consider in our ideation phase.
HMW leverage technology and collaboration to visualize project progress and ensure transparency for all stakeholders across various stages?
HMW devise a robust communication framework for salespeople to consistently interpret and relay customer requests throughout the project?
Ensuring stakeholder alignment and providing real-time, accurate data for informed decisions.
Utilizing tools that enhance project clarity and comprehension.
Minimizing misunderstandings and ambiguities for smoother project progression.
Connecting salespeople, design teams, and customers effectively.
We developed the following concepts and created storyboards to show to our clients and solicit their opinion based on the issue area identified and value targets.
Brainstorm
15+ Sketches.
List of Features
30+ features around 3 main goals.
Storyboard for use cases
6 user stories.
.png)
.png)
.png)
.png)
Average RFP Time-to-completion reduced by 30%.
Miscommunication errors between stakeholders reduced by 43.7%.
Viability 4.4/5, Usability 4/5, Learnability 4.2/5.
Harness the power of iteration to fuel innovation. Each cycle of user feedback becomes a stepping stone towards a more intuitive design. By pushing the boundaries of what’s expected and routinely integrating fresh insights, we pave the way for breakthroughs that redefine user experience and product functionality. This iterative process is not just about making small adjustments; it’s about cultivating a culture of continuous improvement and creative problem-solving.
Contextual Presentation: Ensure that users receive relevant information in their journey, eliminating unnecessary distractions or complexities.
Adaptive User Interface: Design interfaces that can adjust to the user's preferences, presenting data in a format they find most intuitive.
Active Listening in Meetings: More than just hearing, understand team members' inputs and concerns during discussions.
Leading with Authenticity: Genuine leadership fosters trust, ensuring that team members feel valued and understood.