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Steelbox is a project management and collaboration platform base on RFP (Request for Proposal). It enables salespeople to efficiently and confidently communicate between customers and design specialists allowing each project to be completed within the expected timeframe.
Steelcase (SCS)
Ryan Schmidt, General manager @SCS studio
Product Concept
Main page UX / UI design
Usability testing
Information Architecture Ideation
Prototyping & Animation
14 weeks:
Yiwen Teng (UX Designer)
Dennis Siegert (Strategist)
Shenghui Gao (Researcher)
When receiving RFPs, salespeople need to constantly communicate between customers and design experts, but text-based email communication has limitations, this leads to misunderstandings and a leak of confidence.
Average RFP Time-to-completion reduced by 30%.
Miscommunication errors between stakeholders reduced by 43.7%.
Viability 4.4/5, Usability 4/5, Learnability 4.2/5.
Leveraging different metrics to help salesperson prioritize projects and furniture to improve work efficiency.
(1) RFP Keywords Identification. (2) Team Requirements Overview. (3) Prioritize projects by color.
Increase team engagement by adding project visualizations and tracking history.
(1) Project space and details showcase. (2) Update and historical progress tracking. (3) Team members list.
Develop cohesive relationships through sharing project information with external partners, and empower internal team communication.
(1) Direct communicate. (2) Share with external partners. (3) Select share info.
Book quick discussions session with team members without additional preparation.
Based on our initial inquiries, Steelcase provided an Large amount of information on its intricate business processes, including overall persona and every specific painpoints.
Survey Mind Maps
Base on the email survey result, we analyze pain points and possible interventions at different stages of the process.
User interviews (10)
We conducted further research to have a more comprehensively identify and understand the unmet needs of our user.
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Story Maps
We executed an in-depth analysis of user interactions and touchpoints across the whole process, targeting potential optimized areas.
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Naturally, these lead to 2 different but closely connected objectives to consider in our ideation phase.
HMW leverage technology and collaboration to visualize project progress and ensure transparency for all stakeholders across various stages?
HMW devise a robust communication framework for salespeople to consistently interpret and relay customer requests throughout the project?
Ensuring stakeholder alignment and providing real-time, accurate data for informed decisions.
Utilizing tools that enhance project clarity and comprehension.
Minimizing misunderstandings and ambiguities for smoother project progression.
Connecting salespeople, design teams, and customers effectively.
We developed the following concepts and created storyboards to show to our clients and solicit their opinion based on the issue area identified and value targets.
Brainstorm
15+ Sketches.
List of Features
30+ features around 3 main goals.
Storyboard for use cases
6 user stories.
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Average RFP Time-to-completion reduced by 30%.
Miscommunication errors between stakeholders reduced by 43.7%.
Viability 4.4/5, Usability 4/5, Learnability 4.2/5.
Harness the power of iteration to fuel innovation. Each cycle of user feedback becomes a stepping stone towards a more intuitive design. By pushing the boundaries of what’s expected and routinely integrating fresh insights, we pave the way for breakthroughs that redefine user experience and product functionality. This iterative process is not just about making small adjustments; it’s about cultivating a culture of continuous improvement and creative problem-solving.
Contextual Presentation: Ensure that users receive relevant information in their journey, eliminating unnecessary distractions or complexities.
Adaptive User Interface: Design interfaces that can adjust to the user's preferences, presenting data in a format they find most intuitive.
Active Listening in Meetings: More than just hearing, understand team members' inputs and concerns during discussions.
Leading with Authenticity: Genuine leadership fosters trust, ensuring that team members feel valued and understood.