Duration

6 Months+

TEAM
UX/UI Designers
Design Directors
Product Managers
Developers

Roles & Responsibilities

Research
User Flows
Prototyping
Low & High Fidelity Wireframes
UI/UX Design
Usability Testing

Tools

Figma
Adobe Suites
Microsoft Teams

ℹ️ What is SmartHQ?

SmartHQ is GE Appliances' advanced home management platform, designed to integrate and control all your GE appliances from a single interface.

👥 Who are the users?

SmartHQ is used by over 70% of GE Appliances owners across the United States, seamlessly managing their connected appliances.

🎯 Design challenge

How might we transform SmartHQ into a seamless, value-driven, and sustainable home management experience for users?

Solution

Discovery & Research

Problem Definition

🎯 Design challenge

How might we transform SmartHQ into a seamless, value-driven, and sustainable home management experience for users?

Storyboard & protopyte

① Sarah starts her day by reviewing yesterday's energy usage on the SmartHQ app while enjoying her morning coffee. The app provides a clear breakdown of energy consumption by each appliance.

② During a break at work, Sarah receives a recipe suggestion notification from the app, tailored to her available ingredients at home. She quickly selects a dinner recipe for tonight.

③ As she begins cooking, Sarah uses the app to turn on the oven remotely, allowing her to focus on meal preparation without any interruptions.

④ The family enjoys the dinner Sarah prepared with ease, thanks to the app’s guidance. Throughout the meal, SmartHQ continues to optimize appliance settings for energy efficiency.

⑤ After dinner, Sarah relaxes with her family, reviewing the energy report for the day on the app. She saves her favorite recipes and plans tomorrow’s meals, feeling accomplished and organized.

High Fidelity Wireframe

Impact

Improving task completion time by 20%.
Reducing average time to complete key tasks from 1.5 minutes to 1.2 minutes.

Duration

Roles & Responsibilities

Tools

ℹ️ What is SmartHQ?

👥 Who are the users?

🎯 Design challenge

Solution

Before

Before

Before

Discovery & Research

Problem Definition

🎯 Design challenge

Impact

REFLECTION